Telegram bot for home appliance repair services
A Telegram bot lets customers describe an appliance fault and see the technician's estimated arrival window without waiting on the phone. For appliance repair workshops in Tashkent, FRONTIX builds a bot that saves customers from waiting at home all day for a technician.
Today's problem
- Customers call when a fridge or washing machine breaks, but the technician is at another job and can't say when they'll arrive, so the customer waits at home all day.
- Only the dispatcher knows (from memory or paper) where each technician is, so a nearby job goes to a free technician far away, wasting fuel and time.
- The warranty on a replaced part (such as a compressor) and which job it was used on aren't recorded, so the history can't be traced three months later.
- The price is only set after opening the appliance at home — if the customer disagrees, the trip is wasted, and no estimate can be given in advance.
The FRONTIX solution
Instead of spending the whole day at home waiting after a fridge or washing machine breaks, the customer picks the fault type in the bot and immediately sees the estimated time window for that day, reducing waits caused by a busy technician.
- Order handling
- Payment integration
- Admin panel
- Automated notifications
Frequently asked questions
Can the bot tell me exactly when the technician will arrive?
Yes, the bot shows an estimated window based on the dispatcher's route for the day, and if the technician is delayed the customer gets an automatic update.
Which appliances can I report through the bot?
Every household appliance — fridge, washing machine, air conditioner, gas cooker — can be added to the bot menu, each with fitting questions (brand, symptom).
Other solutions for home appliance repair services
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