CRM automation for home appliance repair services
CRM automation keeps technicians' locations, jobs and spare part history in one system. For appliance repair companies in Tashkent, FRONTIX builds a CRM that automatically assigns nearby jobs to the nearest free technician and keeps the history of every part.
Today's problem
- Customers call when a fridge or washing machine breaks, but the technician is at another job and can't say when they'll arrive, so the customer waits at home all day.
- Only the dispatcher knows (from memory or paper) where each technician is, so a nearby job goes to a free technician far away, wasting fuel and time.
- The warranty on a replaced part (such as a compressor) and which job it was used on aren't recorded, so the history can't be traced three months later.
- The price is only set after opening the appliance at home — if the customer disagrees, the trip is wasted, and no estimate can be given in advance.
The FRONTIX solution
Instead of the dispatcher relying on memory and sending a nearby job to a technician far away, the CRM shows technicians' routes for the day and offers new requests to the geographically nearest free technician, while the warranty for every replaced part stays on the customer's card.
- Workflow automation
- CRM integration
- Reporting & analytics
- API connections
Frequently asked questions
How does the CRM know where technicians are?
Each technician enters their daily route in the app, or their location is set automatically when the previous job is completed, and the CRM offers new requests to the nearest one.
Does the CRM show if a part's warranty has expired?
Yes, each replaced part has a warranty date attached, and when the customer calls again the system shows immediately whether it's still valid.
Other solutions for home appliance repair services
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