Telegram bot for medical supply stores
A medical supply store is a specialist outlet for medical equipment and products. For medical supply stores in Tashkent, FRONTIX builds a Telegram bot that gives customers quick advice on choosing products.
Today's problem
- When choosing a wheelchair, walking stick or blood pressure monitor, customers don't know the sizes, models or specs and have to inspect every product in the store.
- Some items (such as orthopaedic mattresses or compression garments) are chosen on a doctor's advice, but when a customer explains it over the phone, the seller can't find the right product.
- Customers buying for relatives (e.g. a wheelchair for elderly parents) often live out of town and can't order online without seeing the product — only by phone description.
- Stock information isn't updated, so customers arrive, find the size or model they need is sold out, and leave empty-handed.
The FRONTIX solution
Instead of the seller failing to find the right product when a doctor's recommendation is explained over the phone, the bot collects details about the condition and recommendation through short questions, offers matching options with photos and prices, and connects to a specialist if needed.
- Order handling
- Payment integration
- Admin panel
- Automated notifications
Frequently asked questions
Can stock be checked through the bot?
Yes, when a customer types a product name or picks it from the catalogue, the bot shows stock status in real time.
Can I order with delivery through the bot?
Yes, customers choose a product in the bot, enter their address and order, and the bot sends the order to the store team automatically.
Other solutions for medical supply stores
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