Telegram bot for phone and computer repair services
A Telegram bot lets customers follow the repair stage of their phone or laptop without calling the shop. For phone and computer repair workshops in Tashkent, FRONTIX builds a bot that gives every order a status code and keeps customers informed in real time.
Today's problem
- After dropping off a phone or laptop, customers have to visit or call every time to find out the stage (diagnostics, waiting for parts, ready).
- There's no system confirming who received a device posted from another city and where it is in transit — everything runs on trust.
- When parts such as screens or batteries run out, customers aren't warned and are sent away when they arrive.
- The repair warranty is only written on paper — if it's lost or worn, the customer can't prove the warranty is still valid.
The FRONTIX solution
Instead of calling every time to ask whether it's ready, the customer enters the order number in the bot and instantly sees whether the device is in diagnostics, waiting for parts or ready, and the bot messages them automatically whenever the stage changes.
- Order handling
- Payment integration
- Admin panel
- Automated notifications
Frequently asked questions
What do I need to track my order in the bot?
Just the order number given when the device was dropped off — the bot shows the current stage from that number instantly.
Is a separate message sent when the stage changes?
Yes, as soon as the technician updates the status in the system, the bot messages the customer automatically — no need to call.
Other solutions for phone and computer repair services
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