Translation agencies
Telegram bot for translation agencies
A Telegram bot automatically tells customers about their order status. For translation agencies in Tashkent, FRONTIX builds a Telegram bot that shows which stage a document is at (translation, editing, notarisation).
Today's problem
- Nobody tracks which translator has a document or what stage it's at (translation, editing, notarisation), so customers call for updates.
- With several translators, who is translating what into which language is logged on paper or in messengers, and deadlines get confused.
- Customers only learn the price per language pair and document type by phone — prices aren't visible in advance.
- Notarisation queues and deadlines are tracked by hand, so urgent documents get lost among other orders and deadlines are missed.
The FRONTIX solution
Instead of customers constantly calling to check on their document, the bot shows the current stage by order number and messages the customer automatically when each stage is complete.
- Order handling
- Payment integration
- Admin panel
- Automated notifications
Frequently asked questions
Does the bot tell me when my document is ready to collect?
Yes, as soon as the document has been notarised and is ready, the bot messages the customer right away.
Can new orders be placed through the bot?
Yes, customers send the document file to the bot and choose the language pair to place a new order.
Other solutions for translation agencies
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