CRM automation for tour guide services
CRM automation collects tourists' language and route requests and assigns them to a suitable guide automatically. For tour guide services in Tashkent, FRONTIX builds a solution that sorts every request by language, route preference and date and routes it to the right guide.
Today's problem
- A guide's daily bookings live only in personal chats, so two different tours can be booked for the same time.
- There's no formal request form for tourists to state the guide language and route preferences in advance.
- There's no quick way for guide and tourist to communicate route changes during a tour (weather, requests).
- Foreign tourists mostly have to pay in cash — there's no online prepayment.
The FRONTIX solution
Instead of the language a tourist wants and their route wishes getting lost in conversations and scattered chats, the system records every request with language and route tags and assigns it to a suitable guide automatically.
- Workflow automation
- CRM integration
- Reporting & analytics
- API connections
Frequently asked questions
How does the system match a tourist with a guide who speaks the right language?
The tourist specifies the language in their request, and the system automatically matches them with a guide who works in that language and is free that day.
Does the CRM keep special route requests?
Yes, each tourist's route preferences and special requests are saved on their card, and the guide can see them before the tour.
Other solutions for tour guide services
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