Telegram bot for optical stores
A Telegram bot automatically tells customers when their glasses or lenses are ready. For optical stores in Tashkent, FRONTIX replaces staff phone calls with a bot, delivering updates faster and more reliably.
Today's problem
- Eye test results (prescription, dioptres) are only given on paper — if lost, a new test is needed.
- When glasses or lenses are ready, staff let the customer know by phone, by hand.
- Customers don't remember which frame or lenses they chose last time, and staff don't know where to look it up.
- There's no systematic way to tell regular customers about new collections or discounts.
The FRONTIX solution
When staff notify customers by hand, messages are sometimes late or forgotten — the bot sends an automatic notification whenever the order status changes. The frame model and lens type customers can't remember are saved in their bot profile and found quickly for the next order.
- Order handling
- Payment integration
- Admin panel
- Automated notifications
Frequently asked questions
Can prescription details be stored in the bot?
Yes, the customer's eye test results are saved to their bot profile and not asked for again at the next visit.
How are customers told their order is ready?
Automatic notifications tell the customer the order is ready and when it can be collected.
Other solutions for optical stores
Ready to start your project today?
Let's build the right digital solution for your business together. Reach out for a free consultation.