Telegram bot for hotels and hostels
A Telegram bot handles guest communication and passes room status between staff. For hotels and hostels in Tashkent, FRONTIX builds a bot that automatically informs all staff when a guest changes their arrival or departure time.
Today's problem
- Room availability and prices are updated by hand on several booking sites, so one room gets sold to two guests (overbooking).
- When a guest changes their arrival or departure time, they tell reception by phone and the information doesn't reach other staff.
- Room status (cleaned or not) is passed between staff verbally or by message, making new guests wait longer.
- Regular guests' preferences (such as a high floor or quiet hours) aren't recorded anywhere, so they're asked every time.
The FRONTIX solution
Instead of a guest phoning reception about a change and the information never reaching other staff, the bot updates the change in the admin panel immediately, and automatic notifications alert the relevant staff (reception, housekeeping).
- Order handling
- Payment integration
- Admin panel
- Automated notifications
Frequently asked questions
If a guest changes their arrival time, does every relevant staff member find out?
Yes, the bot updates the change in the admin panel and sends automatic notifications to the relevant staff.
Can room status (cleaned/not cleaned) be marked in the bot?
Yes, housekeeping marks the status after cleaning, and reception sees it in real time.
Other solutions for hotels and hostels
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