Hotels
CRM automation for hotels and hostels
CRM automation keeps guest history, room status and preferences in one system. For hotels and hostels in Tashkent, FRONTIX builds a system that remembers regular guests' preferences (high floor, early check-in).
Today's problem
- Room availability and prices are updated by hand on several booking sites, so one room gets sold to two guests (overbooking).
- When a guest changes their arrival or departure time, they tell reception by phone and the information doesn't reach other staff.
- Room status (cleaned or not) is passed between staff verbally or by message, making new guests wait longer.
- Regular guests' preferences (such as a high floor or quiet hours) aren't recorded anywhere, so they're asked every time.
The FRONTIX solution
Instead of regular guests' preferences going unrecorded and being asked again every time, the CRM stores each guest's past stays and preferences, and workflow automation keeps room status (cleaned/not cleaned) up to date between staff.
- Workflow automation
- CRM integration
- Reporting & analytics
- API connections
Frequently asked questions
Does the system remember a regular guest's preferences?
Yes, the CRM stores every guest's past stays, preferred rooms and services.
Do we need a separate log to track room status?
No, workflow automation keeps room status in the system, and housekeeping and reception see it in real time.
Other solutions for hotels and hostels
Ready to start your project today?
Let's build the right digital solution for your business together. Reach out for a free consultation.