Telegram bot for furniture repair and upholstery services
A Telegram bot lets customers follow their furniture repair order, including fabric delivery time, without calling. For furniture repair workshops in Tashkent, FRONTIX builds a system that answers "when will it be ready?" precisely through a bot.
Today's problem
- When a customer orders reupholstery, they aren't told how long fabric or fittings will take to arrive, so they call several times.
- The price is set after measuring at home, but it stays in the craftsman's head or on paper, and back at the workshop someone else has to recalculate it.
- The chosen fabric sample and which part of the furniture needs repair aren't recorded, so work may start with the wrong fabric.
- With several craftsmen on different jobs (one waiting for fabric, another replacing springs), stages aren't visible in one place and customers are given wrong dates.
The FRONTIX solution
Instead of calling several times because fabric or fittings delivery is uncertain, the bot shows by order number whether the fabric has arrived or work has started, and messages the customer automatically the moment the fabric comes in.
- Order handling
- Payment integration
- Admin panel
- Automated notifications
Frequently asked questions
Will the bot tell me if fabric delivery is delayed?
Yes, the fabric's expected arrival date is entered in the system, and if it changes the bot sends the customer the updated date automatically.
How will I find out through the bot that the work is done?
Once the craftsman marks the job complete in the CRM, the bot tells the customer right away that the furniture can be collected.
Other solutions for furniture repair and upholstery services
Ready to start your project today?
Let's build the right digital solution for your business together. Reach out for a free consultation.