CRM automation for furniture repair and upholstery services
CRM automation keeps measurements, price and chosen fabric on one order card. For furniture repair services in Tashkent, FRONTIX builds a CRM that closes the information gap between the craftsman and the workshop.
Today's problem
- When a customer orders reupholstery, they aren't told how long fabric or fittings will take to arrive, so they call several times.
- The price is set after measuring at home, but it stays in the craftsman's head or on paper, and back at the workshop someone else has to recalculate it.
- The chosen fabric sample and which part of the furniture needs repair aren't recorded, so work may start with the wrong fabric.
- With several craftsmen on different jobs (one waiting for fabric, another replacing springs), stages aren't visible in one place and customers are given wrong dates.
The FRONTIX solution
Instead of measurements and price staying in the craftsman's head and being recalculated by someone else at the workshop, the craftsman enters measurements and the chosen fabric into the CRM on their phone on the spot, so workshop staff see the details ready and don't start with the wrong fabric.
- Workflow automation
- CRM integration
- Reporting & analytics
- API connections
Frequently asked questions
How does the craftsman enter measurements, and how does it help?
At the customer's home the craftsman enters measurements and fabric choice into the CRM via the mobile app, and workshop staff see it instantly and start with the right fabric.
Won't several orders in the workshop get mixed up?
No, each order runs in the CRM with its own number and stage marker, and a shared board shows who is working on which order and at what stage.
Other solutions for furniture repair and upholstery services
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