CRM automation for massage and spa centres
CRM automation stores a client's health conditions, package and visit history in one system. For massage and spa centres in Tashkent, FRONTIX moves paper records into a digital database for safe, orderly management.
Today's problem
- Sessions can only be booked by phone, and if nobody answers at peak hours the client goes elsewhere.
- Clients' health conditions and contraindications (such as pregnancy or allergies) aren't recorded and are asked verbally every time.
- Remaining sessions on a package (e.g. 10 sessions) are marked on a paper card — if it's lost, disputes follow.
- Several therapists' availability isn't visible in one place, so the receptionist checks each schedule separately.
The FRONTIX solution
Clients' health conditions and contraindications (such as pregnancy or allergies) weren't recorded and had to be asked verbally every time — the CRM keeps them in the client's profile, so therapists don't ask again. Workflow automation spots clients whose packages are running out and sends them a reminder.
- Workflow automation
- CRM integration
- Reporting & analytics
- API connections
Frequently asked questions
Can the therapist see a client's contraindications?
Yes, health notes from the client's CRM profile are visible to the therapist before the session.
Can we identify clients whose package has run out?
Yes, the reports and analytics section automatically lists clients with few sessions left.
Other solutions for massage and spa centres
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