Telegram bot for courier and delivery services
A Telegram bot automates communication between customer and courier, handling order intake and notifications in one place. For courier services in Tashkent, FRONTIX develops a bot that shows customers their parcel status in real time and automatically sends new orders to couriers.
Today's problem
- Customers don't know where their parcel is and keep calling operators asking when the courier will arrive.
- Courier availability isn't visible in one place, so new orders go to a random courier rather than the nearest free one.
- The delivery price is calculated by hand from address and weight every time, which takes operators' time and causes errors.
- Orders with several delivery partners (other courier services, shops) are coordinated by phone and Excel.
The FRONTIX solution
Instead of customers calling the operator to ask when the courier will arrive, the bot sends an automatic notification at each stage (received, on the way, delivered), and couriers accept new orders instantly from the bot's admin panel.
- Order handling
- Payment integration
- Admin panel
- Automated notifications
Frequently asked questions
How does the customer track their parcel?
The bot messages the customer automatically at each stage (received, on the way, delivered), so there's no need to call.
How do couriers use the bot?
Couriers see the orders assigned to them in the bot and update the delivery status with one button.
Other solutions for courier and delivery services
Ready to start your project today?
Let's build the right digital solution for your business together. Reach out for a free consultation.