CRM automation for courier and delivery services
CRM automation brings courier availability, order dispatch and reports together in one system. For courier services in Tashkent, FRONTIX builds a system that automatically assigns new orders to the nearest free courier and prices them by address and weight.
Today's problem
- Customers don't know where their parcel is and keep calling operators asking when the courier will arrive.
- Courier availability isn't visible in one place, so new orders go to a random courier rather than the nearest free one.
- The delivery price is calculated by hand from address and weight every time, which takes operators' time and causes errors.
- Orders with several delivery partners (other courier services, shops) are coordinated by phone and Excel.
The FRONTIX solution
Instead of courier availability being invisible and orders assigned at random, workflow automation tracks each courier's status, assigns new orders to the nearest free courier and calculates the price from address and weight automatically.
- Workflow automation
- CRM integration
- Reporting & analytics
- API connections
Frequently asked questions
Do delivery prices have to be calculated by hand?
No, the system calculates the price from address and weight, and the operator just confirms it.
Can we work with several partner courier services?
Yes, partner services' orders can be integrated into one system through API connections.
Other solutions for courier and delivery services
Ready to start your project today?
Let's build the right digital solution for your business together. Reach out for a free consultation.