CRM automation for air conditioner installation and maintenance
CRM automation manages the customer base, technical history and seasonal reminders. For air conditioning services in Tashkent, FRONTIX builds a CRM that automatically reminds past customers about spring maintenance.
Today's problem
- Requests surge on the hottest summer days, but technicians' schedules are on paper, so customers get vague "tomorrow or the day after" answers.
- There's no list of customers who need a spring clean each year, so last year's customers can't be reminded and go to competitors.
- Model, capacity and last refrigerant top-up aren't recorded, so on the next call the technician rechecks everything.
- Ceiling height and outdoor unit placement aren't asked in advance, so only on site does it turn out that extra tools or a second technician are needed.
The FRONTIX solution
Instead of last year's customers going unrecorded and moving to competitors, the CRM automatically sends a maintenance reminder a year after each installation, and the unit's model and last refrigerant top-up are kept on the card so the technician doesn't have to ask again.
- Workflow automation
- CRM integration
- Reporting & analytics
- API connections
Frequently asked questions
When is the maintenance reminder sent?
The CRM counts from each installation date and, after a year or at the start of the season, sends the customer an automatic SMS or Telegram message.
How is the unit's technical history stored?
At every call-out, the model, capacity, refrigerant date and work done are recorded on the customer's CRM card, and next time the technician opens that history.
Other solutions for air conditioner installation and maintenance
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