CRM automation for cleaning companies
A cleaning company cleans all kinds of premises (offices, apartments, post-renovation spaces). For cleaning companies in Tashkent, FRONTIX implements CRM automation that manages crews and customer history.
Today's problem
- When customers order cleaning (office, apartment, post-renovation), the price depends on area and service type but is calculated by hand with a manager over the phone every time.
- Several crews go to different addresses each day, but which crew is where and when they'll finish isn't tracked centrally, so customers keep calling to ask when the crew will arrive.
- Regular customers (such as offices) have an agreed weekly or monthly schedule, but it's unclear who reminds and confirms the next clean, and sometimes the crew forgets to come.
- Customer complaints after a clean (such as a stain left behind) aren't recorded, so the same problem repeats because the crew doesn't know about it.
The FRONTIX solution
Instead of customer complaints after a clean going unrecorded and the same problem recurring, the CRM stores customer comments and complaints for each site, and the next crew reviews the previous notes before setting off.
- Workflow automation
- CRM integration
- Reporting & analytics
- API connections
Frequently asked questions
Can the CRM show which crew is heading to which site during the day?
Yes, the system shows each crew's daily route and the job status at the current site (started, finished) in real time.
Does the CRM manage regular customers' repeat cleaning schedules automatically?
Yes, the agreed weekly or monthly schedule is entered once, and the CRM creates the next dates automatically and reminds both crew and customer.
Other solutions for cleaning companies
Ready to start your project today?
Let's build the right digital solution for your business together. Reach out for a free consultation.