Telegram bot for jewellery stores
A Telegram bot takes customers' custom requests, such as engraving or resizing, and tracks their status. For jewellery stores in Tashkent, FRONTIX launches a Telegram bot that saves every special order as a separate request.
Today's problem
- Every piece is unique and expensive, and tracking real stock by hand leaves the display and the safe out of sync.
- Checking and explaining the weight and hallmark of gold or silver by hand every time takes up the seller's time.
- When expensive orders are taken by phone, customers hesitate to prepay because there's no confirming document or system.
- There's no system for tracking custom requests such as engraving or resizing, so requests get lost.
The FRONTIX solution
When a customer asked to "engrave my name on the ring", the request stayed verbal and could be forgotten — now the bot saves it as a separate order with text and photos and automatically updates the customer on its status (received, in progress, ready).
- Order handling
- Payment integration
- Admin panel
- Automated notifications
Frequently asked questions
How is a custom order (engraving) placed?
The customer chooses "custom order" in the bot and adds text or a photo, and the bot sends the request to the seller as a separate card — no request gets lost.
How is the customer told the order is ready?
Once the seller marks the order "ready", the bot messages the customer automatically, so there's no waiting for a call.
Other solutions for jewellery stores
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