Telegram bot for furniture stores
A Telegram bot asks customers in advance whether they need assembly after delivery and helps plan how many workers are needed. For furniture stores in Tashkent, FRONTIX launches a Telegram bot that builds the assembly service into the ordering process.
Today's problem
- Customers order furniture without knowing whether it will fit the room, then the size is wrong and it has to be returned or exchanged.
- Planning trucks and movers for bulky deliveries by hand causes delays.
- Whether assembly is needed and how many workers it takes isn't worked out systematically in advance.
- It's hard to show the available fabrics and colours for each item, so customers don't know other colours exist beyond the display model.
The FRONTIX solution
Instead of customers calling after delivery to ask "can you assemble it?" and a worker being found at the last minute, the bot asks "do you need assembly?" when the order is placed, and the right number of workers is assigned in advance — no surprises on delivery day.
- Order handling
- Payment integration
- Admin panel
- Automated notifications
Frequently asked questions
How is the assembly price calculated?
The bot calculates the assembly price automatically from the furniture type and complexity and adds it to the order total, so customers see the exact amount upfront.
Can customers choose delivery only, without assembly?
Yes, the bot offers "delivery only" or "delivery + assembly" as separate options, and customers pick what they need.
Other solutions for furniture stores
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