Telegram bot for electronics stores
A Telegram bot stores a customer's purchase history, warranty period and service-centre details digitally and sends reminders. For electronics stores in Tashkent, FRONTIX launches a Telegram bot that keeps warranty information safe even if the paper receipt is lost.
Today's problem
- To compare specs across models (processor, memory, battery), customers need a long back-and-forth with the seller.
- Warranty and service-centre details live on a paper receipt, and a lost receipt leads to disputes.
- When a new model comes out, cutting the old model's price and showing remaining stock is slow, so outdated items sit for a long time.
- Not clearly stating whether a product is original or refurbished undermines customer trust.
The FRONTIX solution
A lost paper receipt used to mean a dispute about whether the warranty applied — now the bot records every purchase in the customer's profile automatically, and the customer can check the purchase date and warranty period in the bot at any time, without depending on the receipt.
- Order handling
- Payment integration
- Admin panel
- Automated notifications
Frequently asked questions
How does a customer check their warranty period?
They just choose "My purchases" in the bot menu, where the purchase date and warranty end date are shown automatically.
Do customers get a reminder when the warranty is about to end?
Yes, a few days before the warranty ends the bot sends an automatic reminder, so the customer can still contact the service centre.
Other solutions for electronics stores
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