CRM automation for bowling and billiards clubs
CRM automation tracks regular customers' play history and bonus points automatically. For bowling and billiards clubs in Tashkent, FRONTIX provides a solution that records every customer's hours played and calculates discounts and bonuses automatically.
Today's problem
- Customers only learn whether a lane or table is free when they arrive — there's no online booking.
- In the evenings and at weekends, phone bookings clash with each other.
- There's no system for booking several lanes or tables together for corporate events or birthdays.
- Staff can't remember how many hours regulars have played, so discounts and bonuses don't work.
The FRONTIX solution
Instead of staff trying to remember how many hours a customer has played, the system records every visit automatically and decides on its own when a customer has earned a bonus or discount.
- Workflow automation
- CRM integration
- Reporting & analytics
- API connections
Frequently asked questions
How does the bonus system work — do staff enter anything by hand?
No, the system totals each customer's play hours automatically and activates the bonus itself when the threshold is reached.
Can a customer's past visits be viewed?
Yes, the CRM keeps every past visit, hours played and bonuses used on each customer's card.
Other solutions for bowling and billiards clubs
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