Online ordering system for a restaurant or shop: what you need and how it works
An online ordering system lets a customer pick items from a catalog, add them to a cart, pay with Click or Payme and place the order on a website or in Telegram, while the order reaches your staff automatically.
What an online ordering system consists of
It usually has four parts: a catalog of products or dishes, a cart and checkout page, online payment (Click, Payme) and an admin panel where staff see the orders. The customer orders from a phone or computer, and staff see every order in one place and update its status (accepted, being prepared, on the way).
How it differs from ordering by phone
With phone orders, a busy operator means the customer waits or goes elsewhere, and orders are written down by hand, so mistakes happen. In an online system the customer enters the order with the correct price and contents, so there are fewer errors and the operator only confirms and arranges delivery.
Which businesses it suits
Restaurants and cafes (delivery or pickup), grocery and clothing stores, small producers of flowers or made-to-order cakes, and any service business with a catalog. The main condition is that products or services have a clear list and prices.
Website or Telegram bot
The system can be built as a website or inside a Telegram bot. A website brings new customers from search, while a Telegram bot suits regular customers, who order in the messenger they already use without installing an app. Many businesses use both, with orders arriving in one panel.
What is needed to launch
A list of products or dishes, prices, photos, delivery terms and payment methods. FRONTIX usually launches an online ordering system in 2-4 weeks, including Click/Payme integration and an admin panel.
Frequently asked questions
Can I accept Click and Payme payments in an online ordering system?
Yes, Click or Payme is connected to the system, and the customer pays online or chooses cash. To connect, the business needs an agreement with the relevant payment provider.
Where do I see the orders?
In the admin panel: each order, its contents, total and status are visible. If you wish, a Telegram notification arrives for every new order.
Can the system be linked to a delivery service?
Yes, the delivery price and zone are configured in the system, and when needed the order details are passed to a courier or an external service automatically.
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